Shipping Policy
1-When can I expect my order?
The processing time depends on several things: the type of order, whether your order is complete (Do we have your prescription and PD?), and when you place it. The good news: Shipping is free for all prepaid orders!
🔔 Please Note : We recommend that you make an unboxing video as soon as you receive your order. This is just a precautionary step to ensure that in the unlikely event of an incorrect product being delivered, the issue can be escalated to the courier company with valid proof.
Here’s what you can expect:
| Order type |
Estimated delivery time (Order Process+ Quality Check+ Dispatch Time) |
|---|---|
|
Single-vision prescription: 0 to +/-3 Above +3 and Below -3 power |
5-7 business days 7-9 business days |
|
Progressive prescription: Polarized Prescription Sunglasses: |
10-12 business days |
| Specialized lenses (1.67 high-index and higher): | 10-12 business days |
| Non-prescription (Zero Power, Digital Screen Lens) | 3 business days |
Note: For high-cylindrical, eyeglasses lenses or unusual prescription, shipping can take up longer than the time mentioned above.
2- What does shipping cost and How to check my order status?
- Shipping is free for all prepaid orders.
- Rs.99 Shipping charges are payable for all COD orders and all orders placed using store credit.
- Checking Order Status: Once your order is shipped, we shall send you an email with the tracking information. Else, you can contact us by email or call to check status of your order by providing the order reference number.
- Print on demand orders (Printed T-Shirts) will be shipped after 7-10 business days.
Kindly Note : For Cash On Delivery Orders we do not provide card on delivery option as of now and all payments need to be made in cash to the courier personnel at the time of delivery. If a customer makes an online payment to any courier personnel at the time of delivery or before delivery, then Eyewearlabs will not take responsibility for loss of any funds/goods as the courier personnel is not authorized to collect online payments.
Restriction Applicable on Discount / Flash Sale
- Max quantity allowed per user to buy under any sale period is 2 quantities.
- All sale / discount pricing is applicable to customers only.
- Eyewear Labs reserve the rights to cancel the orders in case we find out that the product is not bought by end consumer
Please note : All Assam Orders will be shipped after 2nd July in light of the current floods.